Terms and Conditions
These terms and conditions govern your use of the Public Complaint Assistance Service (PCAS) website and services.
About PCAS: We are an independent, non-profit organization that helps citizens make complaints against the Ghana Police Service. We are not part of the government or the PPSB.
Last updated: August 2025
1. Acceptance of Terms
By using this website and our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our service.
2. About Our Service
PCAS provides:
- A digital platform to help you submit complaints against the Ghana Police Service
- Guidance and support throughout the complaint process
- Assistance in ensuring your complaint reaches the appropriate authorities
- Information about your rights as a complainant
3. Eligibility and Use
Who can use this service
- Anyone who has experienced or witnessed police misconduct in Ghana
- Legal representatives acting on behalf of complainants
- Family members or guardians submitting complaints on behalf of others
Acceptable use
You agree to:
- Provide truthful and accurate information
- Use the service only for legitimate complaint purposes
- Respect the rights and dignity of others
- Not submit false, malicious, or vexatious complaints
- Not use the service to harass, threaten, or intimidate anyone
4. Your Responsibilities
When using our service, you are responsible for:
- Accuracy: Ensuring all information provided is true and complete
- Evidence: Providing relevant supporting documents or evidence
- Updates: Informing us of any changes to your contact details
- Cooperation: Working with us and the authorities during the complaint process
- Confidentiality: Keeping sensitive information secure
5. Our Responsibilities
PCAS commits to:
- Handle your complaint with care and professionalism
- Protect your personal information in accordance with our privacy policy
- Forward your complaint to the appropriate authorities
- Provide updates on the status of your complaint where possible
- Maintain the confidentiality of your information
6. Limitations of Service
Please understand that PCAS:
- Cannot guarantee outcomes: We cannot control how the PPSB or police handle your complaint
- Does not provide legal advice: We offer guidance but are not legal practitioners
- Cannot represent you: We do not act as your legal representative in proceedings
- Has no authority over investigations: We cannot direct or control police investigations
7. Data Protection and Privacy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
By using our service, you consent to:
- The collection and processing of your personal data as described in our Privacy Policy
- The sharing of your complaint information with relevant authorities
- The use of cookies and similar technologies as described in our Cookies Policy
8. Intellectual Property
The content, design, and functionality of this website are owned by PCAS or our licensors. You may:
- View and use the website for its intended purpose
- Print or download content for personal, non-commercial use
You may not:
- Copy, modify, or distribute our content without permission
- Use our branding or logos without authorization
- Attempt to reverse engineer or access our systems inappropriately
9. Disclaimer and Limitation of Liability
PCAS provides this service on an "as is" basis. While we strive to provide accurate and helpful information:
- We make no warranties about the completeness or accuracy of information
- We are not liable for any outcomes of complaint processes
- We cannot be held responsible for actions taken by third parties
- Our liability is limited to the maximum extent permitted by law
10. Service Availability
We aim to keep our service available 24/7, but we cannot guarantee uninterrupted access. We may:
- Temporarily suspend the service for maintenance
- Make changes to improve functionality
- Update these terms and conditions as needed
11. Termination
We reserve the right to:
- Refuse service to anyone who violates these terms
- Remove or refuse to process complaints that are inappropriate
- Suspend access for users who misuse the service
12. Governing Law
These terms and conditions are governed by the laws of Ghana. Any disputes will be resolved in the courts of Ghana.
13. Changes to These Terms
We may update these terms and conditions from time to time. When we do:
- We will update the "Last updated" date at the top of this page
- Significant changes will be highlighted on our website
- Continued use of our service means you accept the updated terms
14. Contact Us
If you have questions about these terms and conditions, please contact us:
- Email: support@pcas.org.gh
- Phone: +233 (0) 302 555 0123
- Address: PCAS, P.O. Box CT 1234, Cantonments, Accra, Ghana