Accessibility Statement

This accessibility statement applies to the Public Complaint Assistance Service (PCAS) website.

About PCAS: We are an independent, non-profit organization that helps citizens make complaints against the Ghana Police Service. We are not part of the government or the PPSB.

Last updated: August 2025

Our Commitment to Accessibility

PCAS is committed to ensuring our website is accessible to everyone, including people with disabilities. We want all users to be able to:

  • Navigate and use our website effectively
  • Submit complaints without barriers
  • Access information about their rights
  • Contact us for support and assistance

Accessibility Standards

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

We follow the GOV.UK Design System, which is designed with accessibility in mind and meets WCAG 2.1 AA standards.

How Accessible This Website Is

We know some parts of this website are not fully accessible:

  • Some PDF documents may not be fully accessible to screen readers
  • Some older uploaded documents may not meet accessibility standards
  • Some complex forms may require additional navigation for screen reader users

Feedback and Contact Information

If you need information on this website in a different format, such as:

  • Large print
  • Audio recording
  • Braille
  • Easy read
  • Translation into another language

Contact us:

We'll consider your request and get back to you within 5 working days.

Reporting Accessibility Problems

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us using the details above.

Enforcement Procedure

If you contact us with a complaint and you're not happy with our response, you can contact the relevant regulatory authority in Ghana.

Technical Information About This Website's Accessibility

PCAS is committed to making its website accessible, in accordance with applicable accessibility regulations.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-Accessible Content

The content listed below is non-accessible for the following reasons:

Non-compliance with accessibility regulations

  • PDF documents: Some generated PDF documents may not be fully accessible to screen readers. We are working to improve PDF accessibility.
  • File uploads: Some user-uploaded documents may not meet accessibility standards. We provide guidance on creating accessible documents.
  • Complex forms: Some multi-step forms may require additional keyboard navigation. We provide alternative contact methods for users who need assistance.

Disproportionate burden

We have not identified any content that would be a disproportionate burden to make accessible.

Content that's not within scope

  • Third-party content: Some embedded content from third-party services may not be fully accessible
  • Legacy documents: Some historical documents uploaded by users may not meet current accessibility standards

What We're Doing to Improve Accessibility

We are committed to continuously improving accessibility:

  • Regular testing: We conduct regular accessibility audits and testing
  • User feedback: We actively seek feedback from users with disabilities
  • Staff training: Our team receives regular accessibility training
  • Design improvements: We continuously improve our design and development practices
  • Alternative formats: We provide information in alternative formats upon request

Preparation of This Accessibility Statement

This statement was prepared on August 2025. It was last reviewed on August 2025.

This website was last tested for accessibility compliance on August 2025. The test was carried out internally by the PCAS development team using:

  • Automated accessibility testing tools
  • Manual testing with keyboard navigation
  • Screen reader testing
  • Color contrast analysis
  • Mobile device testing

Assistive Technology Compatibility

This website is designed to be compatible with:

  • Screen readers (including JAWS, NVDA, and VoiceOver)
  • Voice recognition software
  • Keyboard navigation
  • Screen magnification software
  • Switch navigation devices

Browser and Device Support

This website works with:

  • Recent versions of Chrome, Firefox, Safari, and Edge
  • Internet Explorer 11 (with limited functionality)
  • Mobile browsers on iOS and Android devices
  • Tablets and other touch devices

Getting Help

If you need help using this website or submitting a complaint, we offer:

  • Phone support: Call +233 (0) 302 555 0123 for assistance
  • Email support: Send your questions to support@pcas.org.gh
  • Alternative formats: We can provide information in different formats
  • In-person assistance: Visit our office for face-to-face support
Submit a complaint Contact us for accessibility help