Frequently asked questions

Answers to common questions about using PCAS and submitting complaints.

How long does it take to get a response?
  • Phone: Immediate during office hours
  • Online form: Within 1-2 working days
  • Email: Within 2 working days
  • Post: Within 5-7 working days
Can you help me with my complaint to the PPSB?

Yes, as an independent organization, we can provide guidance on:

  • How to complete the complaint form
  • What information to include
  • Understanding the complaint process
  • Your rights as a complainant
  • Ensuring your complaint reaches the PPSB properly

We are not part of the PPSB or government - we are an independent advocate for citizens. However, we cannot provide legal advice or represent you in the complaint process.

I'm having technical problems with the website

For technical issues, please:

  1. Try refreshing your browser
  2. Clear your browser cache and cookies
  3. Try using a different browser
  4. Check your internet connection

If problems persist, contact us using the contact form or email technical@pcasghana.org

Can I get help in other languages?

Our service is currently available in English. However, we can arrange translation services for:

  • Twi
  • Ga
  • Ewe
  • Hausa
  • Dagbani

Please mention your language preference when contacting us, and we'll arrange appropriate support.