Cookies Policy
This cookies policy explains how the Public Complaint Assistance Service (PCAS) uses cookies and similar technologies on our website.
About PCAS: We are an independent, non-profit organization that helps citizens make complaints against the Ghana Police Service. We are not part of the government or the PPSB.
Last updated: August 2025
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.
Cookies do not contain any information that personally identifies you, but personal information we store about you may be linked to the information stored in and obtained from cookies.
How We Use Cookies
We use cookies to:
- Remember your progress through the complaint form
- Keep you signed in to admin areas (if applicable)
- Understand how you use our website so we can improve it
- Remember your cookie preferences
- Ensure the security of our website
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They cannot be switched off in our systems.
Duration: Deleted when you close your browser
Name: connect.sid
Duration: Session only
Name: _csrf
Duration: 7 days
Name: admin_key
Analytics Cookies
These cookies help us understand how visitors use our website by collecting and reporting information anonymously.
Duration: 2 years
Provider: Internal analytics
Data collected: Page views, time on site, referral sources (anonymized)
Functional Cookies
These cookies enable enhanced functionality and personalization.
Duration: 1 year
Name: cookie_preferences
Duration: 1 year
Name: language_preference
Third-Party Cookies
We do not currently use third-party cookies on our website. If we do in the future, we will update this policy and seek your consent where required.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can:
- Block all cookies
- Block third-party cookies
- Delete cookies when you close your browser
- Set exceptions for specific websites
Here's how to manage cookies in popular browsers:
Our Cookie Preferences
When you first visit our website, we'll ask for your consent to use non-essential cookies. You can change your preferences at any time.
Mobile Apps
We do not currently have mobile apps. If we develop mobile apps in the future, they may use similar technologies to cookies, and we will update our policies accordingly.
Data Protection
Information collected through cookies is processed in accordance with our Privacy Policy. We do not use cookies to:
- Collect personally identifiable information without your consent
- Track you across other websites
- Sell your information to third parties
- Target you with advertising
Changes to This Policy
We may update this cookies policy from time to time. When we do:
- We will update the "Last updated" date at the top of this page
- We will notify you of significant changes
- We may ask for your consent again if we introduce new types of cookies
Contact Us
If you have questions about our use of cookies:
- Email: privacy@pcas.org.gh
- Phone: +233 (0) 302 555 0123
- Address: PCAS, P.O. Box CT 1234, Cantonments, Accra, Ghana